Returns & Exchanges
At Tartan Group, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for all items in their original, unworn condition. Our streamlined process ensures that exchanging styles or securing a refund is as seamless as your shopping experience.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garment is securely folded to prevent damage during transit.
Affix the Label
Print the prepaid shipping label provided via email and attach it firmly to the outside of your return parcel, covering any previous shipping marks.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will process your refund or exchange within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing